The Intelligent Customer Journey with Guestnet and Smart Host
One of the biggest challenges in designing a successful guest journey is to clearly and precisely define each phase to ensure a seamless and satisfying experience for the guest at all times.
Each phase should be carefully tailored to the guest’s needs, enhancing the entire journey with a pleasant, consistent experience that fosters long-term loyalty.
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The Key Stages of the Guest Journey
Pre Stay & Check-in
They can conveniently check in online via the app and enter all required information directly on their mobile devices. Their data is automatically transferred to the hotel software, allowing for a fully contactless and efficient check-in process.
On Stay
During their stay, the app provides access to all key information such as menus, wellness offers, and local tips, and also allows the booking of additional services. Guests can register for activities, and the app automates the management of confirmations and waiting lists, easing the workload for your staff.
Check-out & Post Stay
At check-out, your guests can depart independently and without any front desk interaction using the app, and settle their bills digitally. The live billing overview transparently displays all expenses, and the entire departure process is seamlessly completed via the app. After departure, personalized campaigns encourage repeat bookings.
Campaign Manager
With the Campaign Manager from Smart Host, you can communicate with your guests both personally and automatically, giving you full control over every interaction while benefiting from the efficiency of automation. Thanks to the integration with your Property Management System (PMS), artificial intelligence, and smart automation, you have the freedom to tailor processes to your exact needs. You retain full flexibility: choose to automate specific workflows or intervene manually to ensure a personalized approach. Your guests are always reached at the perfect moment—resulting not only in more direct bookings, but also in the reduction of booking gaps and the development of long-term customer loyalty. This allows you to maximize your efficiency while creating a more personal and customized guest experience.
Digital Check-in
With Guestnet’s digital check-in, guests can immediately start enjoying their stay—without long waits or paper-based processes. At the same time, your team is relieved of administrative burdens and can focus entirely on delivering outstanding hospitality. Thanks to the seamless integration of the digital check-in process, all relevant guest data can be collected in advance, ensuring a smooth and fast arrival. You also have the opportunity to begin communicating with your guests even before their arrival and to offer them tailored, personalized services. All of this happens directly through the Guestnet app—without the need for third-party tools. This not only increases operational efficiency but also provides a highly personalized experience that caters to the unique needs of each guest.
Stay
With the Guestnet app, your guests have access to all important information even before their arrival, making their stay more pleasant and stress-free. From detailed directions to available services—everything is clearly organized and easily accessible. Guests can view relevant details at any time, explore additional services, and take advantage of personalized offers without having to navigate through multiple sources or third-party platforms. This convenient and centralized access to information not only ensures a smooth experience but also contributes to a more relaxing stay, as guests are always well-informed and perfectly prepared.
Digital Check-out
With Guestnet’s digital check-out, your guests can view their bill at any time and complete payments directly via the app—without waiting in line at the front desk. The entire check-out process is reduced to a minimum, allowing guests to complete it in just a few seconds. No stress, no long waits—they can simply check out and end their stay in a relaxed way. This smooth and efficient process not only increases guest satisfaction but also relieves your team, enabling them to focus fully on welcoming new arrivals and providing excellent service.
Post-Stay & Correspondence
With the Campaign Manager from Smart Host, you can communicate with your guests in a targeted manner—both personally and automatically—to ensure effective and efficient communication. Those who engage with their guests receive replies, and those replies need to be organized and handled. That’s exactly where the Smart Host Correspondence Manager comes in: it combines your inbox and task list into one user-friendly interface. This way, you always stay on top of things, no message is overlooked, and you can respond to inquiries quickly. It significantly reduces administrative effort, improves efficiency, and ensures greater guest satisfaction thanks to prompt and professional responses.
