How hotels make Guestnet visible to their guests
Whether an alpine nature resort, an urban design hotel, or a family-run hideaway – each property uses Guestnet in its own way to communicate its philosophy digitally and provide guests with orientation, service, and inspiration.
✨ ADLER Spa Resorts & Lodges & Falkensteiner Hotels – Seamless communication with style
At ADLER and Falkensteiner, the WebApp is naturally integrated into the guest experience – both digitally and physically. Guests are informed and authenticated automatically via the welcome email and the PMS connection, but communication goes far beyond that. Both brands rely on additional, brand-aligned touchpoints to embed the app elegantly throughout the stay. At ADLER, guests notice stylish cubes placed on the desk or bedside table as soon as they enter the room – subtly designed in ADLER style with a clear message: Everything that makes your stay special can be found here.
At the Falkensteiner Hotel Bozen, Guestnet is prominently integrated into guest communication – from QR codes in the room to info displays and carefully designed materials at the reception.
This makes the WebApp a natural part of the stay – in the brand’s look & feel, intuitive, instantly accessible, and unmistakable.
Both examples show that successful guest communication thrives on a balance of technology, design, and personal interaction – automated, but never impersonal.
🍷 Terentnerhof – Smart ordering made simple with QR codes
At the Terentnerhof, digital ordering becomes a true comfort experience – for guests and staff alike. Across various touchpoints in the hotel – at the bar, in the wellness area, or on the terrace – guests can easily order by scanning a QR code. The code leads directly to the Guestnet Order Module, where food and drinks are clearly displayed and tailored to the hotel’s offer and design. Thanks to the direct integration with the POS system and the seamless charge-to-room workflow, the entire process runs smoothly: orders, routing to bar or kitchen, and posting to the room bill happen in real time without additional effort for the team. This creates a modern service experience that perfectly combines efficiency and hospitality – digital, intuitive, and with a personal touch.
💆♀️ Der Engel Tirol – Guest communication across all channels
At Der Engel Tirol, communication is considered an essential part of the wellness experience – harmonious, personal, and present across every channel. Guestnet helps the team inform guests clearly and stylishly – digitally, automated, yet always warmly. Through the PMS connection, guests automatically receive a personalized welcome email with direct access to the WebApp – without any additional effort for the staff. On-site, QR codes at the reception and in the rooms ensure that guests always have instant access to all information and services. Even offline communication remains consistent: with Guestnet’s print modules, daily programs, spa offers, and recommendations can be created directly from the system in the hotel’s design. This results in unified guest communication – digital and analog, efficient and fully aligned with the hotel’s unique style.
💡 How do you communicate with your guests?
Want to learn how Guestnet can support your guest communication or looking for inspiration for your hotel?
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