Guestnet

Get to know Guestnet

We support over 2,500 hotels in 4 countries - with a guest experience platform that combines personal service and efficient processes.

HotelTechReport Awards Finalist 2026
HotelTechReport Awards Finalist 2026
HTR Excellence Badge
HotelTechReport Excellence Award 2025

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Direct Feedback for Higher Guest Satisfaction

Understanding how guests feel early in their stay allows you to actively improve their experience. This is exactly where the Quick Feedback Mail comes in: it is automatically sent after the first night and helps you quickly identify whether everything is running smoothly or if there are any open requests.

This allows you to respond immediately, resolve small issues on the spot, and show your guests that their well-being is your top priority. As a result, you not only increase satisfaction during the stay, but also strengthen trust and long-term loyalty.
App Ansicht

Voices

AMONTI Chalets Guestnet AMONTI Chalets Guestnet
AMONTI Chalets Guestnet AMONTI Chalets Guestnet
AMONTI Chalets
Molini di Tures
Since we started using the Quick Feedback email, we have been receiving significantly more feedback during the guest’s stay. This gives us the opportunity to respond immediately to small requests or issues – even before the guest checks out. We especially appreciate that this allows us to noticeably increase guest satisfaction and that fewer complaints only appear at check-out. For us, this module is a valuable tool for strengthening guest loyalty and continuously improving service quality.
Herbert Steger
Owner
Guestnet
Brixen
We especially recommend the Quick Feedback Mail because it gives our clients the opportunity to stay close to their guests and react immediately. Often it’s the little things that make the difference – and thanks to direct feedback, these can be quickly resolved. This noticeably increases guest satisfaction, prevents complaints, and allows hotels to provide even more personalized service. For us, it’s one of the most effective features to sustainably strengthen service quality and guest loyalty.
Sophie Notdurfter
Customer Success Manager
AMONTI Chalets
Molini di Tures
Since we started using the Quick Feedback email, we have been receiving significantly more feedback during the guest’s stay. This gives us the opportunity to respond immediately to small requests or issues – even before the guest checks out. We especially appreciate that this allows us to noticeably increase guest satisfaction and that fewer complaints only appear at check-out. For us, this module is a valuable tool for strengthening guest loyalty and continuously improving service quality.
Herbert Steger
Owner
Guestnet
Brixen
We especially recommend the Quick Feedback Mail because it gives our clients the opportunity to stay close to their guests and react immediately. Often it’s the little things that make the difference – and thanks to direct feedback, these can be quickly resolved. This noticeably increases guest satisfaction, prevents complaints, and allows hotels to provide even more personalized service. For us, it’s one of the most effective features to sustainably strengthen service quality and guest loyalty.
Sophie Notdurfter
Customer Success Manager

Benefits

Increase guest satisfaction

Show your guests that their opinion matters and respond to their needs in real time during their stay.

Resolve issues early

Identify small problems after the first night and address them before they turn into complaints.

Strengthen long-term loyalty

Guests who feel heard and valued are more likely to return and recommend your property.

We can quickly resolve small inconveniences or dissatisfaction, allowing our guests to enjoy the rest of their stay carefree and satisfied.
Herbert Steger
Owner @ Amonti Chalets

How the module works

The Quick Feedback Mail is part of the “My Stay” module and is automatically sent the day after arrival. Guests can provide feedback, and automated responses can be customized depending on whether the feedback is positive or negative.

You decide where responses are forwarded and can react immediately. At the same time, the system helps identify trends and recurring feedback, enabling continuous service improvement.

Funktionsansicht

Want to activate this feature?

Here you can find the instructions.
Funktionsansicht