Guest Login: Smart connectivity through seamless PMS integration

Hotels want to welcome their guests digitally – ideally without complicated processes or manual data entry. At the same time, guests expect easy access to relevant information, offers, and services – preferably without having to download an additional app or go through a lengthy registration process.

The solution: the automatic guest login via PMS.
By connecting Guestnet to the existing PMS, the login process becomes fully automated: guests are recognized based on their reservation and automatically gain access to the Guest App – personalized, secure, and without any additional effort for the hotel team.

Voices from our Partners and Customers

Brunet The Dolomites Resort

Primiero San Martino di Castrozza

The integration with ASA has significantly simplified the registration for activities via the guest login. This improves the user experience and clearly relieves the workload of our front office team. Guests now organize their extra holiday activities in a clear and centralized way. The added value is also evident in the spa area: guests book flexibly and from anywhere, while our team can focus more on personal care and quality – a clear win-win for both sides. The technical implementation was quick and smooth. The integration runs reliably, and we are very satisfied with the results so far.

Enrico Scalet

Revenue Manager

Shiji Group

Berlin

As a proud partner of Guestnet, we’ve seen how the platform transforms guest engagement through smart personalization and seamless communication. Unlike many competitors, Guestnet combines hyper-personalized communication, real-time automation, and deep system integration into one user-friendly solution—boosting guest satisfaction and operational efficiency alike.

Jasmin Glück

Sales Manager

SILENA, your soulful hotel

Vals

We use the integration for booking spa treatments directly through Guestnet – guests can easily make their own reservations. This significantly reduces the workload at reception and results in more last-minute appointments being booked. We’re really happy with the solution – it’s a great benefit for both our team and our guests.

Magdalena Mair

Owner

CASABLANCA

Innsbruck

Our interface with Guestnet provides the hotel industry with valuable opportunities to enhance the guest experience digitally. By integrating with the Guestnet guest app, guests can not only access all important information and services of the hotel but also retrieve their bill and booking details directly from CASABLANCA. This simplifies communication, increases transparency, and boosts satisfaction, as guests have access to their essential information at any time—easily via their smartphone or tablet. This way, the digital experience for guests is made even more convenient and modern.

Rupert Christandl

Senior Sales Manager

RoomRaccoon

Berlin

With the Guestnet integration, you can quickly and seamlessly improve your hotel’s communication. The platform is extremely user-friendly and does not require guests to install an app. It supports all stages of the guest journey – from pre-stay to in-house and post-stay communication – making it an all-in-one tool that is highly effective without being time-consuming.

Steven Reffin

Partnership Manager

Hotel Pachmair

Uderns

We particularly value that our guests can access their up-to-date room bill at any time. In addition, thanks to the login, all relevant data is already pre-filled in registration forms – whether for the weekly program, room service, rental services, or wellness bookings. This saves time and makes the experience much more convenient for the guest.

Johannes Geiger

Owner

Mews

Munich

Guestnet makes life easier for hotels by digitizing the entire guest experience. Guests can access a digital concierge on their phones, check information on in-room TVs, and view daily menus or activity schedules. It helps staff work more efficiently, boosts revenue through service promotion, and keeps guests informed and happy—all in one comprehensive multi-channel platform that also covers print materials like menus and weekly programs.

Yumiko Pagnoux

Strategic Partner Manager

ASA HOTEL

Kaltern

With the ASA Spa and Wellness Manager, all processes in the spa area can be coordinated efficiently and clearly. Real-time communication between hotel departments ensures smooth operations, from the creation of offers to billing. And thanks to the new interface with Guestnet, guests can conveniently book spa treatments at any time via the hotel’s guest app – increasing both occupancy and guest satisfaction."

Barbara Spitaler

Managing Director

Guest Authentication

At check-in, the guest automatically receives a personalized welcome email with direct access to the app – without any password or registration. This allows them to log in immediately and use all available content.

Personal “My Stay” Area

Guests can keep an overview of their booking, booked services, and activities at any time. Optionally, they can also view their current room bill in real time.

Activity Registration and Cancellation without Data Entry

Thanks to pre-filled forms, guests can easily register themselves and their fellow travelers for programs or spa offers – without any manual data entry.

Kids Pass

Parents can store important information about their children directly in the app – ensuring safe and well-informed care on-site. Paper forms and notes are now a thing of the past.

Digital Check-in & Check-out

The entire arrival and departure process can be completed directly via the app – simple, secure, and without waiting times at the reception.

eCharging & LOY

Guests can automatically start charging sessions at eCharging stations or check their loyalty point balance. All actions are directly linked to the PMS and booked automatically.

Automated Pre-Arrival Messages & Guest Verification

With Guestnet’s automated pre-arrival messages, guests receive all relevant information before their arrival – including a direct link to the online check-in. Thanks to direct verification via the PMS, guests gain access to their personal Guest App without entering any additional data. The message can be customized according to the property’s needs to promote extra services or upgrades. This not only optimizes the arrival process but also creates new revenue opportunities – without any additional effort for the team.

Easily Manage Activities

With Guestnet, guests can easily register for activities, courses, or spa treatments directly via the Guest App – without going to the reception. All booking details such as name, room number, or stay period are automatically transferred from the PMS, so no manual input is required. Travel companions under the same reservation can also be conveniently added. In the personal “My Stay” area, guests can keep track of all registrations – including the option to cancel them independently if needed.

How the Quellenhof Resorts manage their weekly program via Guestnet

Digital Check-out & Invoice Payment

With Guestnet’s digital check-out, guests can view their invoice at any time, make payments directly via the Guest App, and complete the entire check-out process in just a few seconds. No waiting at the reception, no stress – just a smooth and relaxed departure.

More information about the digital check-out