Guestnet

PURS Fine Hotels & Restaurants x Guestnet x Mews

The PURS Fine Hotel and Restaurant creates experiences and memories in a place that feels like home. It offers guests not only a luxurious stay, but also a sense of hospitality, community and sustainability.

 It is a place to discover, to have and share an unforgettable experience. We asked Jasmina Klessa, Marketing Manager at PURS FIne Hotel and Restaurant about her experience with Mews x Guestnet:
What makes your hotel unique, and what challenges have you faced?

Hotel am Ochsentor is a small boutique hotel with only 23 rooms, offering two distinct restaurant concepts: Ai Pero PURS Authentic Italian Trattoria and Yoso PURS Asian Streetfood. Additionally, the hotel features an exclusive meeting space. The layout includes decentralized entrances such as the underground parking garage and PURSGym, which initially made navigation and accessibility challenging for guests.

Guestnet and Mews are state-of-the-art solutions that place us at the forefront of this digital evolution, allowing us to quickly adapt to new technologies and changing guest expectations. The ability to offer both digital and printed options enhances our service and meets the diverse needs of our guests in different areas of the hotel.
Jasmina Klessa
Marketing Manager
Why did you choose the combination of Guestnet & Mews?

We aimed to achieve multiple objectives when establishing our IT infrastructure, and we chose Mews and Guestnet because these solutions best met our requirements. Our goals included maintaining a robust hotel IT infrastructure and implementing tailored solutions for a customer-centric journey to remain competitive in the long term. A clear digital strategy is essential in the independent hotel industry to implement cloud-native PMS solutions, develop a technology landscape aligned with the hotel concept, eliminate isolated solutions, and create a seamless overall guest experience.

 

Guest Experience: Guestnet provides a seamless digital experience for our guests, enabling them to easily access information, services, and amenities via their personal devices. This technology allows guests to customize their stay and request services effortlessly. Additionally, Guestnet allows us to generate print options so that information is available in both digital and printed formats in our restaurant, bar, and other areas, catering to all guest preferences.

 

PMS: Mews is a modern property management system that integrates well with Guestnet, allowing us to manage reservations, check-ins, and check-outs more efficiently. This integration reduces manual work for our staff and minimizes errors, leading to smoother operations and improved guest satisfaction.

How was the onboarding process and support?

The onboarding process and support went smoothly. From a technical perspective, integrating Mews and Guestnet into our existing infrastructure was straightforward and efficient. The bigger challenge, however, was ensuring that our team and private guests fully understood and adapted to the new infrastructure and processes. We took it a step further and even used printed postcards with QR codes linking to Guestnet to demonstrate to our guests and team how easy it is to use.

What problems were solved?

The biggest challenge was ensuring that both our team and private guests fully understood and adapted to the new infrastructure and processes. We went the extra mile by using printed postcards with QR codes linking to Guestnet to make it easy for our guests and team to navigate and utilize the system.