PURS Fine Hotels & Restaurants x Guestnet x MEWS
It is a place to discover, to have and share an unforgettable experience. We asked Jasmina Klessa, Marketing Manager at PURS FIne Hotel and Restaurant about her experience with MEWS x Guestnet:
What makes your hotel unique and what challenges did you face?
The Hotel am Ochsentor is a small boutique hotel with just 23 rooms that offers two different restaurant concepts: the Ai Pero PURS Authentic Italian Trattoria and the Yoso PURS Asian Streetfood. The hotel also offers an exclusive conference area. The layout includes decentralised entrances such as the underground car park and the PURSGym, which has made navigation and accessibility difficult for guests.
Why did you choose the combination of Guestnet & MEWS?
We wanted to achieve several goals by establishing our IT structure and therefore chose MEWS and Guestnet as these solutions best met our requirements. Our goals included maintaining a robust hotel IT infrastructure and implementing customised solutions for a customer-centric journey to remain competitive in the long term. A clear digital strategy is essential in the private hotel industry to utilise cloud-native PMS solutions, develop a technology landscape that aligns with the hotel concept, reduce siloed solutions and create a consistent overall experience for our guests.
Guest Experience: Guestnet provides a seamless digital experience for our guests by allowing them to easily access information, services and amenities through their personal devices. This technology allows guests to personalise their stay and request services effortlessly. Guestnet also allows us to create print options so that information in our restaurant, bar and other areas is available both digitally and in print to meet the preferences of all our guests.
PMS: MEWS is a modern property management system that integrates well with Guestnet and allows us to manage reservations, check-ins and check-outs more efficiently. This integration reduces manual work for our staff and minimises errors, resulting in smoother operations and improved guest satisfaction.
Guestnet and MEWS are cutting-edge solutions that put us at the forefront of this digital evolution and allow us to respond quickly to new technologies and changing guest expectations. The ability to offer both digital and printed options enhances our service and fulfils the different needs of our guests in different areas of the hotel.
How did the onboarding process and support go?
The onboarding process and support went smoothly. Technically, the integration of MEWS and Guestnet into our existing infrastructure was straightforward and efficient. However, the bigger challenge was to ensure that our team and private guests fully understood and adapted to the new infrastructure and processes. We went one step further and actually used printed postcards with QR codes leading to Guestnet to explain to our guests and our team how easy it is to use.
What problems have been solved?
The biggest challenge was to ensure that our team and private guests fully understood and adapted to the new infrastructure and processes. We went one step further and actually used printed postcards with QR codes that lead to Guestnet to explain to our guests and our team how easy it is to use.
