Guestnet

Hotel AI for a  perfect guest communication - a case study. 

The AMA Stay is special for several reasons - it combines stylish, minimalist design with genuine South Tyrolean hospitality.

Particularly suitable for workation stays, the AMA Stay offers ideal conditions for remote work in the midst of the inspiring Dolomite landscape in San Vigilio.

The offer is rounded off by a wide range of wellness facilities and a diverse outdoor experience around the clock.

Voices on our joint cooperation

AMA Stay DialogShift AMA Stay DialogShift
AMA Stay DialogShift AMA Stay DialogShift
AMA Stay
St. Vigil
Dialog Shift and Guestnet have significantly improved our service offering and helped us to meet the high expectations of our guests. They have optimized our workflows and at the same time helped us to raise the quality of our communication and guest experience to a new level.
Nadia Messner
Head of Marketing
DialogShift
Berlin
Guestnet is a very good and important partner, because connecting the Guestnet app with the DialogShift hotel AI makes it even easier for guests to get information and order additional services during their stay at the hotel.
Olga Heuser
CEO & Owner
AMA Stay
St. Vigil
Dialog Shift and Guestnet have significantly improved our service offering and helped us to meet the high expectations of our guests. They have optimized our workflows and at the same time helped us to raise the quality of our communication and guest experience to a new level.
Nadia Messner
Head of Marketing
DialogShift
Berlin
Guestnet is a very good and important partner, because connecting the Guestnet app with the DialogShift hotel AI makes it even easier for guests to get information and order additional services during their stay at the hotel.
Olga Heuser
CEO & Owner

We asked Nadia Messer, Head of Marketing at AMA Stay, a few questions about hotel AI and the integration of Guestnet and DialogShift: 

Why did the AMA Stay choose DialogShift?

“DialogShift was selected for its ability to improve guest communication and engagement. Its advanced chatbot technology enables seamless 24/7 interaction, personalized guest experiences and efficient request handling. This tool helps improve service quality and operational efficiency, making it a valuable addition to the AMA Stays offering.”

How was the implementation process and the support from Guestnet and DialogShift?

“The onboarding process was smooth and comprehensive. Our dedicated team provided clear guidance and training so that we were well prepared to use the platform effectively. The support was exceptional and they responded promptly and helpfully to any questions or issues we had. Overall, the experience was very positive and supportive.”

Our experience with Guestnet and DialogShift has been extremely positive. Both tools have significantly improved our service offering and helped us to meet the high expectations of our guests. They have optimized our workflows while helping us to raise the quality of our communication and guest experience to a new level.
Nadia Messner
Head of Marketing @ AMA Stay
What is one of the biggest problems that has been solved?

“One of the biggest problems that Guestnet and DialogShift have solved is improving guest communication and engagement. These tools have streamlined the process of responding to guest inquiries and requests, providing 24/7 automated support and improving the overall guest experience. This has significantly reduced the workload on our front desk and ensured a timely and accurate response to guests' needs.”

How would you describe the user experience?

“At AMA Stay, the user experience has fundamentally changed with Guestnet and DialogShift, with convenience and personalization at the forefront every step of the way. With Guestnet, our guests can access hotel services directly from their smartphone, such as booking an activity or spa treatment. The platform is intuitive, with a clear interface that is easy for guests to navigate. DialogShift, on the other hand, integrates seamlessly with Guestnet and offers real-time communication solutions. Guests can ask questions and receive instant answers about services, local attractions and internal events. This system uses natural language processing to understand and respond to guest queries, making the interaction very natural and engaging.”

Which functions of DialogShift and Guestnet do you find particularly useful for your area of work?

“At AMA Stay, DialogShift and Guestnet significantly improve our operations across all departments. Key features include personalized messaging for tailored guest communication, real-time feedback capture for immediate service improvement and automated responses that increase efficiency in handling guest requests. These tools improve the overall guest experience and operational productivity.”

 

What are the main challenges and opportunities you see with the increasing integration of digitalization, AI and automation in your industry over the next decade?

“Over the next decade, the integration of digitalization, AI and automation such as Guestnet and DialogShift at AMA Stay Hotel offers significant opportunities for improved personalization and operational efficiency. However, we face the challenge of ensuring robust data security and maintaining the essential human touch in our guest interactions. Mastering this is key to using technology effectively while retaining the warmth of hospitality.”