Guestnet

Gerharts Premium City Living - Enhanced guest experience with FLEXIPASS & Guestnet

Gerharts Premium City Living is redefining modern hospitality with a collection of luxury vacation rentals in the heart of the city, offering a unique experience without a traditional reception area.

This case study explores how the integration of FLEXIPASS keyless technology with Guestnet has transformed the operational efficiency and guest experience at Gerharts Premium City Living and addresses the challenges of a decentralized hospitality model.

Voices on our joint cooperation

GERHARTS - Premium city living
Brixen
The switch to mobile keys has saved us a lot of time. We also need fewer staff in the building. We are very happy to have chosen FLEXIPASS and Guestnet. The system works perfectly and we can rely on it 100%.
Sandra Stablum
Managerin

What makes Gerharts Premium City Living unique, and what challenges are you facing?

 

Gerharts Premium City Living redefines hospitality as a complex of vacation apartments without a traditional reception area. Our commitment to innovative hospitality is reflected in the integration of cutting-edge technology to enhance the guest experience. Operating without a central reception posed a unique challenge and required a sophisticated technical infrastructure to ensure smooth operations. Additionally, the complex is located in the city center, where effective pre-arrival communication and easy access to our garage are crucial.

 

Why did you choose the keyless technology from Guestnet and FLEXIPASS?

 

The various technologies offered by FLEXIPASS and Guestnet were decisive for our choice. Given our decentralized structure, secure digital solutions for keyless access were essential. FLEXIPASS Mobile Keys facilitate independent guest access and ensure a quick and seamless virtual check-in process. Guests appreciate the system’s user-friendliness since they don’t need to download an app, making it incredibly easy to use. The integration of Guestnet and FLEXIPASS also creates opportunities for upselling at every door opening. At the same time, this system saves us time that was previously wasted on pointless clicking. For guests, the usage is very simple, and even technically challenged guests manage the system well.

 

How was the implementation process and support?

 

The implementation process was relatively smooth, with invaluable support from the knowledgeable support team. We appreciate the commitment of Guestnet and FLEXIPASS to continually improve accessibility, ensure a seamless experience for guests, and guarantee an even better experience for them.

 

Added value - What is one of the biggest problems that has been solved?

 

The switch to mobile keys has brought us significant time savings. We now also require less staff on-site.

 

What has improved since the switch to Guestnet & FLEXIPASS?

 

  • Time savings in operational processes
  • Improved management of multiple reservations by a single guest
  • Access to room keys from anywhere

Summary

 

We are very pleased to have chosen FLEXIPASS and Guestnet. The system works flawlessly, and we can rely on it 100%.